Date of Award

12-1-2010

Document Type

Thesis

Degree Name

Master of Industrial Technology

Department

Applied Engineering and Technology Management

Abstract

Introduction: countries all over the world have competed to develop their economies through different methods. One of the ways is enhancing Logistics and Supply Chain Management (LSCM). The Jordanian government is one of the governments that found out that if it needs to improve the Jordanian economy it has to improve the supply chain management (SCM) in almost every aspect of life. Problem: The current status of the use of information systems for LSCM at Al-Hassan Industrial Estate (AIE), and the current enterprises’ policies for LSCM were not known. Purpose: The study aimed to answer the following questions: What are the major challenges and developments with the use of information systems for LSCM? What is the actual level of satisfaction of current AIE enterprises’ policies regarding LSCM? Finally, what is the actual need of enterprises at AIE for the effective use of information systems for LSCM? Method: The questionnaire helped in gathering data from enterprises on issues related to challenges, benefits, and development on the use of information systems for LSCM in AIE. The researcher used all the 49 companies as the study population at Al-Hassan Industrial Estate in Jordan. The SPSS program helped in the analysis of the collected data. The descriptive analysis was used to represent the results. Conclusions: This study provides a first overview of the Jordanian companies regarding the LSCM. This study aimed to explore the state of logistics and supply chain management and the use of information systems to support LSCM at AIE. Current companies’ policies are focusing on suppliers more than customers. Also, the companies have to spend more effort to develop their LSCM planning by using techniques such as employee training. In addition, they are using the standard package systems more than customized systems. Also, most of the companies benefit more than average by using LSCM systems. Finally, the majority of these companies are not satisfied with the current policies.

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