Date of Award
Spring 5-1-2004
Document Type
Dissertation
Degree Name
Doctor of Philosophy (PhD)
Department
Applied Engineering and Technology Management
First Advisor
Michael A. Hayden
Second Advisor
Jeffrey G. McNabb
Third Advisor
Gordon Minty
Abstract
"One of the most significant changes in international business is the recent movement toward quality awareness. Although still embryonic, acceptance of the importance of quality and reliability is being recognized as a critical factor for the sale of many products and services in business operations and in performance worldwide" (Joubert, 1998, ,i 1 ). Over time, there have been many management systems developed to improve quality such as TQM, Malcolm Baldrige and Six Sigma; two of the largest and/or newest being ISO 9000 and QS 9000. The literature is unclear as to which systems actually work and which do not. An attempt to determine if ISO 9000 does indeed increase a company's performance should be paramount for stakeholders in industry.
Recommended Citation
Arbuckle, Gregory K., "A Comparative Study of Selected Measures of Performance of Organizations Before and After Obtaining ISO 9000 Certification as Compared to the S&P 500 Index" (2004). All-Inclusive List of Electronic Theses and Dissertations. 3204.
https://scholars.indianastate.edu/etds/3204
Included in
Accounting Commons, Business Administration, Management, and Operations Commons, Finance Commons, Operations and Supply Chain Management Commons, Organizational Behavior and Theory Commons, Strategic Management Policy Commons