Date of Award
Spring 5-1-2020
Document Type
Dissertation
Degree Name
Doctor of Philosophy in Technology Management
Department
College of Technology
Abstract
This research provides the automotive collision industry empirical evidence of the effects of Lean-for-Collision Training and Development Initiatives facilitated by a targeted sample of three automotive collision repair centers. Through formal interview and review of artifacts, the findings showcased in this study are in terms of automotive collision industry metrics; a balance in cost, quality, and service delivery, specifically, vehicle cycle-time, vehicle touch-time, employee turnover, and the Return-on-Investment (ROI) of their Lean training. In addition, this research provides automotive collision centers with critical knowledge and understanding of how to successfully navigate and progress through the Framework for Six Sigma Implementation in SMEs to achieve and develop a Lean culture in order to ultimately sustain the results of Lean Six Sigma training implementation.
Recommended Citation
Houseworth, Matthew A., "Implementing Lean Six Sigma Principles in the Automotive Collision Repair Industry: a Three Case Study Analysis" (2020). All-Inclusive List of Electronic Theses and Dissertations. 25.
https://scholars.indianastate.edu/etds/25