Date of Award
2021
Document Type
Dissertation
Degree Name
Doctor of Philosophy (PhD)
Department
Education
Abstract
The purpose of this study is to extend knowledge regarding the nature of student complaints in community college settings. It describes the characteristics of complaints at a two-year institution and explores pedagogical practices intended to support student success and persistence. Qualitative content analysis of the institutions comprehensive complaint database was performed to understand student dissatisfaction and identify areas for improvement in organizational function. The study concludes with a discussion of how continuous quality improvement and culturally relevant pedagogy could be utilized to improve the collegiate experience for marginalized student groups.
Recommended Citation
Brewer, Tiffany, "Using Student Complaints To Inform Structural Strategies For Retention And Inclusive Pedagogy In Community College Settings" (2021). All-Inclusive List of Electronic Theses and Dissertations. 2183.
https://scholars.indianastate.edu/etds/2183