Date of Award
2023
Document Type
Dissertation
Degree Name
Doctor of Philosophy (PhD)
Department
Human Resources Development and Performance Technology
Abstract
Many workers have changed their working status from in-person to remote, in the past several years, with a large increase in the number of employees working remotely during and after the COVID-19 pandemic. In parallel, the increasing costs of data breaches and number of security incidents continue to be a concern to organizations seeking to protect their organization, systems, and data. This studys research questions were formed using a theoretical framework of the Theory of Planned Behavior (TPB) to discover influences on employee behavior and the Social Bonds Theory (SBT) to address strength of relationships and impact to compliance. This study investigated in-person and remote employees and their lived experiences with information security policies (ISP), seeking to gain understanding of employee lived experiences, relationships within organizations, and ISP compliance. This qualitative study used the phenomenology research method to interview study participants, that worked in-person and remotely, to gather data. Lived experiences of both in-person and remote study participants covered their experiences such as with their organizations implementation and enforcement of ISP, organizational culture and leadership attitudes shaping ISP compliance, and clarity and training of ISP for employee audiences. Top factors that influenced employee compliance of ISPs of both in-person and remote study participants included the automation, hectic/busy times, efficiency, availability, training, and enforcement of the ISPs. Overall, study participants reported positive relationships within their organization, regardless of whether they were in-person or remote, however, nearly all study participants also noted that building relationships was easier to do in-person than remote, even as technology has bridged some of the gap between in-person and remote working relationships.
Recommended Citation
Mui, Joyce Yin, "In-Person And Remote Employees And Information Security Policy Compliance" (2023). All-Inclusive List of Electronic Theses and Dissertations. 1971.
https://scholars.indianastate.edu/etds/1971