Date of Award

2023

Document Type

Dissertation

Degree Name

Doctor of Philosophy (PhD)

Department

College of Technology

Abstract

Technology and the Internet have given rise to the availability of information at our fingertips. While the public, particularly consumers, are more commonly described as being the leading users and beneficiaries of electronic information services, businesses and governments are also players in the sameBailey College of Engineering and Technology resource arena. Technology is also being integrated more in our everyday lives. Important information can now be easily stored on Internet websites for the public, businesses, and other governmental offices to search and peruse when needed. The Internet has also allowed for electronic devices to connect and communicate with each other in ways that make the transmitted information a commodity. These services can be vulnerable to exploitation and are often compromised due to lacking security. Furthermore, there is a plethora of information that is kept secret from the public for various reasons that could be used to better understand and improve upon the essential services in our society. All of these factors together impact the public trust. This mixed method study examines the attitudes, behaviors, and expectations in which open-source style methods are used as well as ways for improving transparency, security, communication, information and resource sharing, and ultimately public trust among technology managers at companies in the United States of America with annual revenue of $10 million or more. Open-ended questions and conversational topics were used to gather insight and sentiments in a qualitative fashion while quantitative data was also gathered for perceptions, demographics, education levels, and industry experience.

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