Date of Award

2015

Document Type

Dissertation

Degree Name

Doctor of Philosophy (PhD)

Department

College of Technology

Abstract

Technology vendors have developed personal computer (PC) asset management tools for managing the security and facilitating cyclical replacement lifecycle of PC hardware and software. Despite their commercial availability, PC asset management tools are sparsely implemented. Failure to adopt these tools drives up the cost, time, and disruption for managing the life-cycle of PC assets in a distributed computing environment. What affects the intention to use PC asset management tools among technology leaders is not understood. The purpose of this study was to investigate the perceptions that impact the acceptance of PC asset management tools among technology leaders in the retail industry using the technology acceptance model (TAM). In this empirical study, an online TAM survey collected data from members of the National Retail Federation's CIO Council about the use of PC asset management tools in their environment. Structural equation modeling was used to examine correlations between independent variables and the intention to use this technology. The results indicate that the perception that PC asset management tools are difficult to use is the primary barrier to the acceptance of these tools among technology leaders in the retail industry.

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