Date of Award
2010
Document Type
Dissertation
Degree Name
Doctor of Philosophy (PhD)
Department
Psychology
Abstract
Although effective management of frontline employees has been commonly considered a key element in quality management in both practice and academia, the predominant focus has been on work force training, development, empowerment, involvement, and incentive systems, without utilizing the benefit of understanding the frontline workers personality and perception of the work environment. This paper utilized the 16 Personality Inventory (16PF) and Work Environment Scale (WES) to explore the relationship of frontline employees personality and perception of the work environment to their quality assurance performance ratings in a medium-sized manufacturing company in America. By using 16PF and WES Real Form, Vigilance (factor L) and Work Pressure were discovered to be positively correlated with the frontline workers overall quality assurance performance ratings. Caution of generalization of the research result was raised in Discussion section. Recommendations for future research were presented.
Recommended Citation
Cao, Yichun, "The Relationship Among Frontline Employees' Quality Performance, Their Personality Traits, And Their Perception Of The Work Environment" (2010). All-Inclusive List of Electronic Theses and Dissertations. 1295.
https://scholars.indianastate.edu/etds/1295